GUARANTEES AND WARRANTIES
1.0 If a repair is to be carried out under a guarantee or warranty we may ask you to provide evidence of such warranty or guarantee.
1.1 You shall remain liable for our charges in relation to any repair or part of a repair that falls outside the terms of any guarantee or warranty.
1.2 All parts used by Phone Heroes shall be guaranteed for a period of one year from the date your mobile phone is returned to you. The
warranty includes only those parts repaired or supplied by us and does not cover any accidental damage to the repaired parts. If your mobile device develops any additional faults unrelated to the original repair, the repair warranty contained in this paragraph shall not apply.
1.3 If the repair is not covered by a guarantee or warranty or the repair is outside the scope of the guarantee or warranty you shall be charged for the repair in accordance with the estimate provided.
1.4 Accidental damage will be determined by Phone Heroes Ltd inspection of the device, signs of accidental damage to the parts fitted by Phone Heroes such as cracks, dents, marks from the impact will void your warranty.
1.5 Liquid Damage
The liquid damage diagnosis fee is taken up front and is non-refundable and not included in the final repair cost. All liquid damage repairs carried out by Phone Heroes Ltd shall be guaranteed for a period of 30-days. You will receive a refund for the cost of repairs carried out if the initial repairs cannot be rectified with 5 re-repair attempts. Note: The initial diagnostic charge and non-reusable parts such as chip-sets, capacitors & resistors are non-refundable charges.
1.6 Logic board repairs
All logic board repairs carried out by Phone Heroes Ltd shall be guaranteed for a period of 30-days. If the repair fails within the 30-day period we will attempt 5 re-repairs under warranty. If we are unable to repair the device we will issue a refund on the repair and parts used. Note: The initial diagnostic charge is non- refundable. Any work being carried on logic boards may cause further unavoidable damage due to the sensitive and fragile nature of the repair and Phone Heroes cannot accept liability for any such damage. If the logic board repair is not successful there may be a charge of £20 for any parts used.
1.7 If you are unhappy with your repair and you wish to have your old part changed back then you will be charged a £35 labour fee for the time we have spent on the device. However, we can only issue a refund if the part is still in good condition and shows no signs of accidental damage. If we issue you a refund then the £35 will be deducted from your refund amount and you will be refunded the rest of the repair price minus the £35.
Repair Refunds or Replacement
Subject to1.6 & 1.5 above refunds will only be given once Phone Heroes Ltd have attempted 5 re-repairs or Phone Heroes Ltd deem the phone to be irreparable and the repair is within the warranty period.
2.1 Phone Heroes liability to you in relation to any issue arising out of or in connection with this Agreement shall be limited at our option to: (a) payment of the cost of having the repair done again; (b)repaying any amount you paid in respect of the repairs (c) replacing your mobile device with a mobile device of the same or similar quality, in this order respectively.
2.2 Any data or information you may have stored on your mobile device shall remain your sole responsibility and Phone Heroes Ltd shall not be responsible for any loss or corruption of such data. It shall be your responsibility to insure that all data on the device is appropriately backed-up.
2.3 Nothing in this clause shall apply to limit or exclude our liability for: (a) breach of any terms implied by statute; (b) any claim arising under the Consumer Protection Act 1987.
2.4 We shall not be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement,
including any loss of business, profits, goodwill or other indirect or consequential loss or damage howsoever arising.
2.5 We shall not be liable for any damages arising under this Agreement unless you give us written notice of your claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
2.6 We shall not be liable to you for any delay or failure in performance of our obligations under this Agreement arising from circumstances beyond our reasonable control.
2.7 We are not liable for the loss or damage of devices during shipment or courier and any loss or damage will remain the responsibility of the company contracted for shipment or courier.
3. DATA PROTECTION
Any personal information you provide may be used to notify you when your mobile device has been repaired and so we can provide you with an efficient after-sales service. With your consent we may also use it to send you text or email messages from time to time informing you of any new services we provide. By signing the questionnaire you consent to us using your personal information for these limited purposes and we undertake not to use it for any other purpose or provide any such information to third parties. If you do not wish to receive text or email messages at any time you should so notify us by text or email.
4.7 A diagnosis fee of £20 shall be charged in relation to any fault-finding investigation carried out by Phone heroes on any smartphone but any such fee shall be waived if Phone Heroes Ltd is commissioned to repair the fault or are unable to repair the fault.
4.8 A diagnosis fee of £35 shall be charged in relation to any fault-finding investigation carried out by Phone heroes on tablets but any such fee shall be waived if Phone Heroes Ltd is commissioned to repair the fault or are unable to repair the fault.
4.9 A diagnosis fee of £35 shall be charged up front for laptops and desktop computers, this diagnostic fee is non-refundable. This diagnostic fee will not be included in your final repair price.
Terms and Conditions Summary
4.1 We are not liable for any loss of data and we always recommend that you back-up your device.
4.2 The One Year Warranty covers manufacturing faults only. It does not cover accidental damage.
4.3 Liquid damage repairs and logic board repairs are covered under a 30-day warranty
4.4 A £20 liquid damage diagnostic fee will be taken up front to cover the cost of the diagnosis and cleaning any liquids from the smartphone, this diagnostic fee is non-refundable.
4.5 A £35 liquid damage diagnostic fee will be taken up front to cover the cost of the diagnosis and cleaning any liquids from the tablet or laptop, this diagnostic fee is non-refundable.
4.6 Repair times given are estimates and we cannot be held liable for unavoidable delays with any repairs. However, we shall use our best endeavors to meet the time estimates provided.