Welcome to PhoneHeroesLondon.co.uk.

This page tells you the terms on which you may use our website www.PhoneHeroesLondon.co.uk , whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.


2.Who We Are

www.PhoneHeroesLondon.co.uk is operated by Phone Heroes a UK Limited company registered in England under company number 08396276

.Some important details about us:

Our registered office is at: 2 The Hopkiln Church Street, Harvington,, Evesham, WR11 8PB

Our trading office is at: Phone Heroes, Earls Court Station, Warwick Road Entrance SW5 9SY

Our VAT number is: 210053283

3.Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy at https://www.phoneheroeslondon.co.uk/privacy-policy/ ‎

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

4.Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.


5.Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site

Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.


6.Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn’t follow our acceptable use policy.


7.Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.


8.Links to Our Site

You are allowed to make a legal link to our website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.

You mustn’t suggest any endorsement by us or association with us unless we agree in writing.


9.Links From Our Site

Links from our site to other sites are only for information. We don’t accept responsibility for other sites or any loss you suffer from using them.



We change these terms from time to time and you must check them for changes because they are binding on you.


12.Applicable Law

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

12.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

12.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

12.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

12.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.


13.Contact Us

Please email us at info@phoneheroeslondon.co.uk to contact us about any issues.



1.0 If a repair is to be carried out under a guarantee or warranty we may ask you to provide evidence of such warranty or guarantee.

1.1 You shall remain liable for our charges in relation to any repair or part of a repair that falls outside the terms of any guarantee or warranty.

1.2 All parts used by Phone Heroes shall be guaranteed for a period of one year from the date your mobile phone is returned to you. The
warranty includes only those parts repaired or supplied by us and does not cover any accidental damage to the repaired parts. If your mobile device develops any additional faults unrelated to the original repair, the repair warranty contained in this paragraph shall not apply.

1.3 If the repair is not covered by a guarantee or warranty or the repair is outside the scope of the guarantee or warranty you shall be charged for the repair in accordance with the estimate provided.

1.4 Accidental damage will be determined by Phone Heroes Ltd inspection of the device, signs of accidental damage to the parts fitted by Phone Heroes such as cracks, dents, marks from the impact will void your warranty.

1.5 Liquid Damage
The liquid damage diagnosis fee is taken up front and is non-refundable and not included in the final repair cost. All liquid damage repairs carried out by Phone Heroes Ltd shall be guaranteed for a period of 30-days. You will receive a refund for the cost of repairs carried out if the initial repairs cannot be rectified with 5 re-repair attempts. Note: The initial diagnostic charge and non-reusable parts such as chip-sets, capacitors & resistors are non-refundable charges.

1.6 Logic board repairs
All logic board repairs carried out by Phone Heroes Ltd shall be guaranteed for a period of 30-days. If the repair fails within the 30-day period we will attempt 5 re-repairs under warranty. If we are unable to repair the device we will issue a refund on the repair and parts used. Note: The initial diagnostic charge is non- refundable. Any work being carried on logic boards may cause further unavoidable damage due to the sensitive and fragile nature of the repair and Phone Heroes cannot accept liability for any such damage. If the logic board repair is not successful there may be a charge of £20 for any parts used.

1.7  If you are unhappy with your repair and you wish to have your old part changed back then you will be charged a £35 labour fee for the time we have spent on the device. However, we can only issue a refund if the part is still in good condition and shows no signs of accidental damage. If we issue you a refund then the £35 will be deducted from your refund amount and you will be refunded the rest of the repair price minus the £35.

Repair Refunds or Replacement
Subject to1.6 & 1.5 above refunds will only be given once Phone Heroes Ltd have attempted 5 re-repairs or Phone Heroes Ltd deem the phone to be irreparable and the repair is within the warranty period.


2.1 Phone Heroes liability to you in relation to any issue arising out of or in connection with this Agreement shall be limited at our option to: (a) payment of the cost of having the repair done again; (b)repaying any amount you paid in respect of the repairs (c) replacing your mobile device with a mobile device of the same or similar quality, in this order respectively.

2.2 Any data or information you may have stored on your mobile device shall remain your sole responsibility and Phone Heroes Ltd shall not be responsible for any loss or corruption of such data. It shall be your responsibility to insure that all data on the device is appropriately backed-up.

2.3 Nothing in this clause shall apply to limit or exclude our liability for: (a) breach of any terms implied by statute; (b) any claim arising under the Consumer Protection Act 1987.

2.4 We shall not be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement,
including any loss of business, profits, goodwill or other indirect or consequential loss or damage howsoever arising.

2.5 We shall not be liable for any damages arising under this Agreement unless you give us written notice of your claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.

2.6 We shall not be liable to you for any delay or failure in performance of our obligations under this Agreement arising from circumstances beyond our reasonable control.

2.7 We are not liable for the loss or damage of devices during shipment or courier and any loss or damage will remain the responsibility of the company contracted for shipment or courier.



3.1 A diagnosis fee of £20 shall be charged in relation to any fault-finding investigation carried out by Phone heroes on any smartphone but any such fee shall be waived if Phone Heroes Ltd is commissioned to repair the fault or are unable to repair the fault.

3.2 A diagnosis fee of £35 shall be charged in relation to any fault-finding investigation carried out by Phone heroes on tablets but any such fee shall be waived if Phone Heroes Ltd is commissioned to repair the fault or are unable to repair the fault.

3.3 A diagnosis fee of £35 shall be charged up front for laptops and desktop computers, this diagnostic fee is non-refundable. This diagnostic fee will not be included in your final repair price.

Terms and Conditions Summary

4.1 We are not liable for any loss of data and we always recommend that you back-up your device.

4.2 The One Year Warranty covers manufacturing faults only. It does not cover accidental damage.

4.3 Liquid damage repairs and logic board repairs are covered under a 30-day warranty

4.4 A £20 liquid damage diagnostic fee will be taken up front to cover the cost of the diagnosis and cleaning any liquids from the smartphone, this diagnostic fee is non-refundable.

4.5 A £35 liquid damage diagnostic fee will be taken up front to cover the cost of the diagnosis and cleaning any liquids from the tablet or laptop, this diagnostic fee is non-refundable.

4.6 Repair times given are estimates and we cannot be held liable for unavoidable delays with any repairs. However, we shall use our best endeavours to meet the time estimates provided.